Return & Exchanges
Return and Exchange Policy

We accept returns for store credit and exchanges within 10 business days of delivery. Items, including packaging, should be returned in original selling condition along with proof of purchase.

Merchandise condition is subject to our assessment. Customer is responsible for all related shipping costs for returns and exchanges.

Return and Exchange policy does not apply for Jewels on sale.

No refunds.

Please note that we do not accept items ANTOINE ANTELIER purchased from any outside retailer.

RETURN AND EXCHANGE INSTRUCTIONS

Returns and exchanges may be processed in store or shipped.

To ship, please send to the address listed below.

ANTOINE ATELIER

  • CALLE 53 NO 3-27
  • PHONE: +57 317 401 76 50
  • CITY: BOGOTÁ
  • COUNTRY: COLOMBIA

Antoine Atelier is not responsible for items lost or damaged in transit. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required

A sales representative will reach after we receive the package to process the store credit or exchange.

REPAIRS

Repair options include post replacement as needed.

Customer is responsible for cost of repair and shipping.

REPAIR INSTRUCTIONS

Repairs may be processed in store or shipped.

To ship, please send to the address listed below.

ANTOINE ATELIER

  • CALLE 53 NO 3-27
  • PHONE: +57 317 401 76 50
  • CITY: BOGOTÁ
  • COUNTRY: COLOMBIA

Antoine Atelier is not responsible for items lost or damaged in transit. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required.

A sales representative will reach after we receive the package to finalize repair details and payment information.

 

REFUND POLICY

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@antoineatelier.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@antoineatelier.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.